Refunds & Returns
1. Returns
We want you to be completely satisfied with your purchase. If you change your mind, you may return most items purchased through our website within 14 days of receiving your order.
To exercise your right to cancel, please notify us within 14 days of delivery using our contact form or by email. Once you have informed us of your decision, you have a further 14 days to return the item.
Returned items must:
- be unused and in their original condition;
- include any original packaging where reasonably possible;
- be accompanied by proof of purchase.
You are responsible for taking reasonable care of the goods while they are in your possession.
2. Non-Returnable Items
The following items cannot be returned unless they are faulty or incorrectly supplied:
- personalised or custom-made products;
- items made to your individual specification;
- digital downloads once the download or streaming has begun with your prior consent;
- gift cards or gift vouchers (if applicable).
3. Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Where possible, please include:
- your order number;
- a description of the issue;
- photographs showing the damage or fault.
If the item is confirmed to be faulty, damaged in transit, or incorrectly supplied, we will arrange an appropriate remedy, which may include a replacement, repair, or full refund, including any applicable delivery charges.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be made using the original payment method within 14 days of receiving the returned goods (or receiving evidence that they have been returned, where applicable).
Please note that your bank or payment provider may take additional time to process the refund.
5. Return Shipping Costs
If you are returning an item because you have changed your mind, you are responsible for the cost of returning the goods.
If the item is faulty, damaged, or supplied in error, we will reimburse reasonable return postage costs or provide a prepaid return label where appropriate.
We recommend using a tracked postal service, as we cannot be responsible for returned items lost during transit.
6. Exchanges
We do not offer direct exchanges. If you require a different size, colour or design, please return the original item (subject to this policy) and place a new order.
7. How to Return an Item
Please contact us before returning any goods. Include:
- your name;
- your order number;
- the item(s) you wish to return;
- the reason for the return.
We will provide instructions for returning your order.
8. Your Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws in the United Kingdom or the European Union.