Shipping & Delivery Policy
1. Introduction
Thank you for shopping with us. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Orders are processed Monday to Friday (excluding public holidays). During periods of high demand, new product launches, or seasonal holidays, processing times may be slightly longer.
You will receive an email confirming that your order has been dispatched where applicable.
3. Shipping Destinations
We currently ship to:
- The United Kingdom
- European Union member states
If your country is not listed at checkout, please contact us before placing an order.
4. Delivery Times
Estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 2–5 business days |
| Europe | 5–10 business days |
These delivery times are estimates only and are not guaranteed.
Delays caused by customs authorities, postal services, adverse weather, industrial action, or circumstances beyond our control may occasionally occur.
5. Shipping Costs
Shipping costs are calculated during checkout and are displayed before payment is completed.
Any applicable taxes or duties will be shown where required.
Customers are responsible for any import duties, customs charges or local taxes that may apply where these are not collected during checkout.
6. Tracking
Where available, tracking information will be provided once your order has been dispatched.
Some lower-cost postal services may not include tracking.
7. Incorrect Delivery Information
Please ensure that your delivery address is accurate before placing your order.
We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
8. Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
We will work with the postal or courier service to investigate the shipment and keep you informed of any updates.
Where an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund in accordance with your statutory rights.
9. Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible and, where possible, within 7 days of delivery.
Please include photographs of:
- the damaged item;
- the packaging;
- the shipping label.
This allows us to investigate the issue and arrange a replacement or refund where appropriate.
10. Multiple Items
If your order contains multiple items, they may occasionally be shipped separately depending on stock availability or fulfilment arrangements.
You will not be charged additional shipping costs where this occurs.
11. Contact Us
If you have any questions regarding your order or delivery, please contact us using the Contact Form.
We will respond as quickly as possible to assist you.