Terms & Conditions

1. Introduction

This website is operated by brazen-spirit.com (“we”, “us”, “our”)

Lytchett House, 13 Freehand Park,Poole, Dorset BH16 6FA

These Terms and Conditions govern your use of our website and the purchase of products from us.

By using this website or placing an order, you agree to be bound by these Terms and Conditions.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or guardian to place an order on this website.

By placing an order, you confirm that all information you provide is accurate and complete.

3. Products

We make every effort to ensure that product descriptions, images, colours, sizing information and specifications are accurate.

However:

  • Colours may vary depending on your device or monitor settings.
  • Product images are for illustrative purposes only.
  • Minor variations in design, print placement, materials, or packaging may occur.

All products are subject to availability.

4. Orders

When you place an order, you are making an offer to purchase products from us.

An order is not accepted until we send you an order confirmation email confirming dispatch of the goods.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability;
  • Pricing errors;
  • Suspected fraud;
  • Breach of these Terms and Conditions.

If payment has already been taken for a cancelled order, a full refund will be issued.

5. Prices and Payment

All prices displayed on the website are shown in GBP (£) unless otherwise stated.

Prices may include or exclude VAT as indicated at checkout.

We reserve the right to change prices at any time, but changes will not affect orders already accepted.

Payment must be made in full at the time of purchase using one of the payment methods offered on the website.

6. Shipping and Delivery

UK Orders

Orders delivered within the United Kingdom will be dispatched from our UK fulfilment location.

International Orders

Orders delivered outside the United Kingdom will generally be dispatched from our fulfilment facility located in Germany or another European Union location.

Delivery Times

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Customs processing;
  • Postal services;
  • Courier services;
  • Extreme weather;
  • Events beyond our reasonable control.

Customs and Import Charges

International customers may be responsible for import duties, customs fees, taxes, and other charges imposed by their local authorities.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Failure to pay applicable customs charges may result in the shipment being returned, destroyed, or abandoned. In such cases, shipping costs may not be refundable.

7. Risk and Ownership

Ownership of products passes to you once full payment has been received.

Risk in the products passes to you upon delivery to the address specified in your order.

8. Your Right to Cancel (Consumer Rights)

If you are a consumer residing in the United Kingdom, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.

You may cancel your order within 14 days of receiving the goods without giving a reason.

To exercise your right to cancel, please contact us via the Contact Form.

You must return the goods within 14 days of notifying us of cancellation.

Refunds will be processed within 14 days of receiving the returned goods or evidence that they have been returned.

You are responsible for return shipping costs unless the goods are faulty or incorrectly supplied.

9. Exceptions to Cancellation Rights

The right to cancel may not apply to:

  • Custom-made or personalised items;
  • Products made to your specification;
  • Sealed goods that are not suitable for return for hygiene reasons once unsealed;
  • Digital products once downloading or streaming has commenced.

10. Returns and Faulty Goods

If a product is faulty, damaged, or not as described, please contact us within a reasonable period after receipt.

Nothing in these Terms affects your statutory rights under applicable consumer protection laws.

Where a product is confirmed as faulty, we may offer:

  • A replacement;
  • A repair;
  • A refund.

We may request photographs or return of the item before processing a claim.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos;
  • Artwork;
  • Product designs;
  • Images;
  • Text;
  • Graphics;
  • Website content;

is owned by or licensed to us and protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

12. Acceptable Use

You agree not to:

  • Use the website unlawfully;
  • Attempt to gain unauthorised access to our systems;
  • Introduce viruses or malicious code;
  • Interfere with website functionality;
  • Use automated systems to scrape website content without permission.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to the above, we shall not be liable for:

  • Indirect or consequential losses;
  • Loss of profits;
  • Loss of business opportunities;
  • Loss of data;

arising from the use of our website or products.

Our total liability shall not exceed the amount paid by you for the relevant order.

14. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters;
  • War;
  • Terrorism;
  • Industrial disputes;
  • Pandemic events;
  • Supply chain disruptions;
  • Government restrictions.

15. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

Please review these documents to understand how we collect, use, and protect personal data.

16. Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party websites.

17. Changes to these Terms

We may update these Terms and Conditions at any time.

Any changes will become effective upon publication on this website.

Your continued use of the website constitutes acceptance of the revised Terms.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us using the Contact Form.

 

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